Refund policy

30-day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at ourladysgardenshop@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ourladysgardenshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Occasionally, rosaries can break. If you have a problem with your rosary after 30 days, send us an email. We are happy to fix your product. We typically cannot replace broken beads, because most of our products are one-of-a-kind. However, we're happy to replace jump rings and chain (if available) free of charge. Please contact us at ourladysgardenshop@gmail.com. We want you to have a positive experience so please e-mail us!

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ourladysgardenshop@gmail.com.